Business Economics Essay Example | Topics and Well Written Essays - 3000 words

Business Economics - Essay Example (Hay, 2009, p. 461) The bubble formed by the housing price was the initiator of the general global economic crisis brought over to the whole world. What initiated the crisis was the bursting of the house price bubble in the United States and the problem was magnified by the aggressive mortgage lending prices. The housing market or the real estate market comprises of several differentiated markets as the owner occupied market, rental housing market, urban business properties market that is the factories, shops and the offices, the agricultural land markets and the recreational properties. There are five main reasons that are held responsible for the house price bubbles; they are low interest rates, development of new and innovative financial products which facilitated the availability of the credit, the tax treatment was also in favor of the debt-financed and owner-occupied housing; shortage in the supply of land in the attractive urban areas, increase in the purchase of houses as a r ental property or for speculative purposes. (Muller, Almy, Engelschalk, 2009, pp. 17-20; UK Economy in ‘Worst Crisis’ in 60 years, 2008) The Housing market Crash The UK housing market The real house prices have grown stronger over the past years, which have been volatile accompanied by macroeconomic fluctuations. The UK Housing market has gone through significant turbulence since the early 1980. In the period between 1982-1989, the market experienced a rapid rise in the housing prices, but meanwhile the housing prices showed a downward trend during the period 1990-1992 resulting in house price inflation. Accruing to the high economic growth in the years 1992 and 1993, the housing market in UK witnessed an increase in the average house price inflation, which originated in London and the South East region, which had a rippling down effect towards the north. The UK housing markets are the result of the personal sector wealth proportion, which was invested in the owner occu pied dwellings. The UK owner occupied dwellings accounted for 20 percent in 1960, which increased to 40 percent in 1990s. Highest owner- occupation rates and the lowest private renting characterize UK. The main reason which drove the financial turbulence in the housing market in 1980s are the liberalization of the financial markets and the policy of ‘Right to Buy’ which ensured the transformation of the population from the rented house to the private own occupied house. The increase in the competition among the lenders resulted in the fact that the borrowers get loans. This resulted in an increase in the household sector mortgage indebtedness from 25 percent in 1980 to 75 percent in 1992. The average mortgage advance reached its highest 60.1 percent in the year 1986, and thereby remained at a steady 58 percent for the rest of the 1980s. The house price inflation was fueled by the amalgamation of factors like increased in demand for housing, rising incomes, and an increa ses in the competition to supply mortgage lending. (Figueira, Glen, Nellis, 2005, p. 1756; UK house prices drop like a rock, 2008) The reason behind the crash The main reason behind the UK housing crash was it’s serendipitously stumbling upon the economic growth trajectories, which were mainly consumer-led and private debt financed in the early 1990s. Both

FINANCIAL ACCOUNTING 3 Essay Example | Topics and Well Written Essays - 1250 words

FINANCIAL ACCOUNTING 3 - Essay Example Due to the intervention of numerous regulatory bodies and the outbreak of various accounting standards which guide the management in their financial reporting and disclosure requirements, the length of the financial statements has drastically increased. The accounting policies, treatments and disclosures are being formulated in order to meet the requirements of modern accounting and to provide the shareholder and other users a better understanding. (Li, 2005) It has been observed that the public companies, as compared to private companies, extend the size of the annual reports beyond the regulatory and other standard requirements as the standards do not provide the maximum limit for any particular disclosure. The annual report includes certain areas which are purely judgmental and are left for the directors to comment such as the area of â€Å"Going Concern assumption†. The directors use this are to comment on the going concern of the company and illustrate the going concern by shedding light on numerous reasons why they assume the company is a going concern. (Holmes 2008) One of the foremost causes of the detailed and lengthy annual report is the demand for detailed and lengthy information set forth by the requirements of the Accounting standards and the regulatory bodies. These disclosures include the detailed disclosure of the remuneration of directors, pattern of shareholding and structure of committees. International Accounting Standard I requires a disclosure of the summary of significant accounting policies. These disclosures usually remain untouched year after year, including the copying of policies from the IFRS or descriptive financial statements. These disclosures easily take up to eight pages or even more. There is a regulatory requirement for the company to include a directors’ report based on their view on the financial statements of the company. This report is used by the directors to shed some light on the

Strong type of sympathy Essay Example for Free

Strong type of sympathy Essay The novel, Frankenstein, was written in 1815, when the author, Mary Shelley, was 19 years old. Marys family took her on a holiday throughout Europe. One night, in Geneva, the travelling group were quite bored, so they decided to tell ghost stories. Mary couldnt think of a story, so she went to sleep and dreamt the story of Frankenstein. There were also other influences for Frankenstein. Shelley liked the new technologies, and she always went to see the best shows. She was also interested in Luigi Galvanis work. He tried to prove dead and alive muscle used electric impulses. Shelley also liked Romantic writing, which is the concept of worshiping things natural. In the novel she shows her respect for natural beauty by showing the Artic as a place that Walton admires. She also created the gothic style of writing, which expresses a concern for identity, with the monster that has no name that wanders pointlessly. To give him a name is to give him power. Frankenstein is a story about a man from Geneva, Victor Frankenstein. He is a wealthy man that has a love for the woman he grew up with, Elisabeth. He moves to Ingolstadt to study Science and Medicine. He gets so obsessed with his ambition of finding the secret of life that he creates a monster from dead body parts. He runs from it and it plots is revenge by making Victor suffer as he did. As he follows him and tortures him, Victor meets Walton, our narrator. He sends many letters to his sister. He is similar to Victor and slightly the monster, in the way that they wish to achieve, but Victor prevents the loss of lives on Waltons ship. The monster, meanwhile, wants, but probably never will have a companion. Victor does, however, achieve his dream of finding the secret of life, although it goes horribly wrong. Neither of the protagonists dreams are what they thought they might be. Walton is an explorer that wants fame and fortune, but he also wants someone similar to him, a friend. Even though, as a Captain, he has his crew, they are expendable. He is willing to achieve by breaking any boundaries. On his deathbed, Waltons father begged him not to become an explorer, but as Walton has a rebellious behaviour, he disobeys his fathers last wish. At meeting with Victor, he changes for the better. He finds an admirable figure, someone that thinks the same way as him. Victor has already been through the pain of ambition seeking. He convinces Walton to save his crews lives and heads home. One of the lines that convince Walton is Do you share my madness? What he means is that his ambitions are madness, as they only end in disappointment. Also, as the narrator, he writes the letters to his sister, and therefore the novel, in corrupt narrative, which, in this novel, means that the story was first said by the monster, then edited by Victor to make him look like the victim, then, finally, the reader gets Waltons version on the story, who prefers Victor as he knows him and because he is similar to him. He also speaks in a romantic style, as he speaks in a way that shows the Artic as a place of beauty, whereas the other characters see it as a desolate place, with no life. Victor Frankenstein, the main character, or protagonist, is an ambitious man from Geneva. He dreams of finding the secret of life. Once he arrives in Ingolstadt, his university, he finds his work uncontrollably consuming his life. He begins with research, how he can make the perfect man from dead flesh. He decides he can sew the perfect limbs together. Then he uses the natural power of lightning (with pathetic fallacy as storms are intimidating and come on only dreary nights [It was a dreary night in November]) to put an electric shock into the dead body. This is what he believes is the secret of life. He believes his task is filled with delight and rapture, this means that before he sees the monster alive, he believes that he has already had great success over so much labour. Shelley also puts his actions into a god-like figure, which can create and destroy life as he wishes. Shelley also uses religious words, such as rapture, creator, species and even later on, demonical. Victor soon realises that his experiment is a massive failure. He expected a perfect, clever human to be produced, but he got a scarred monster that he describes as wretch. He inflicts pain, mainly emotionally, on it, by running away. As it cannot speak, the monster is left alone for dead. Victor learns that being a god isnt so easy, as when he creates the monster, he finds that he is more of a father than a god. He has responsibilities although he does not help the monster and prays cholera kills him. This shows Victor in his true form, selfish. Victor also uses romantic language to describe life. He shows that by creating life, he is doing the world good, creating an almighty species that nature will accept: A new species would accept me as its creator exclaims Victor. Shelley also portrays, as previously mentioned, the three protagonists all having similar dreams. They all just want companions. Victor wishes for Elisabeth, the monster, someone similar to him and Walton, his sister. The monsters dream is to be accepted by one person. He doesnt want money or fame, just someone that looks like him. Even at the creation of his life, all he wanted was to be accepted by everyone, but later, he saw this as being impossible. He believes that as Victor has caused him so much pain, all he wants is for Victor to experience it by having no one to love him. The monster also believes that Victor has acted with cowardice and selfishness, by running away and leaving the monster to a horrible fate. Even when the monster begs for a companion, Victor eventually rejects his offer and selfishly abandons him on his own, crushing his dream. The reader eventually gets to like the monster, as they start to feel sympathy for him, as he has nothing to hope for and no one to share his life with. Even after the monster attempts to learn English, which he thinks is a gift from gods, (from the quote Godlike Science)only two people experience his education fully, the blind De Lacy man and Victor. The monster is also quite secretly persuasive; he wishes for Victor to make another monster, he also attempts to make the reader feel sympathetic towards him with lines like Was I then a monster, from which all men fled? which make the reader wish they were in the story to help, which proves it is quite a strong type of sympathy. Shelley also uses the monster as a way of pointing out human flaws. She shows that no matter how different someone is, another person will always find faults or be intimidated by someone else. Frankenstein also has a subtitle; it is also named The Modern Prometheus. The classical story is about a human named Prometheus, who steals fire from the god Zeus to have an advantage over animals. This causes only pain and suffering for animals. In the modern Prometheus, Frankenstein is Prometheus as he defies the gods and takes their role as creator. As comeuppance, he is chained to a rock and his liver was eaten by an eagle every night, just to be healed at daybreak. This is a symbol for the ongoing pain of both Frankenstein and the monster. Even though, as the novel says, ambitions results in nothing other than pain, the advancement in modern medicine is an amazing feat. It has, meanwhile, sparked controversy, with subjects like stem cell research that could potentially be harming living organisms. The character that I favour most is the monster as he has been through nothing but pain throughout his entire life, whereas the other protagonists have been fed with a silver spoon. I think that the novel of the story is that if you are willing to put everything at risk to succeed, be prepared to fail.

Is Globalisation A Threat Or Opportunity Economics Essay

Is Globalisation A Threat Or Opportunity Economics Essay The term globalisation is often used however hardly ever defined. It refers to the rapid enhance in the share of monetary movement taking place across state limits. This goes further than just the international trade in goods and comprises the way those goods are produced, the delivery and sale of services, and the movement of resources. Globalisation is the result of a number of interrelated developments together with: The increase and relative consequence of foreign direct investment and multinational enterprises The internationalisation of financial markets The ongoing growth of communication and transport technology Deregulation and liberalisation Privatisation of public sector service (TSSA) This report includes about Globalisation and its impacts to consumers and also the benefits that both organisations and employees could take chance of it. Defining Globalisation Globalisation is the process by which the world is becoming increasingly interconnected as a result of massively increased trade and cultural exchange. The global economy is the machine that powers globalisation. This concept has been taking place for hundred of years, but has speeded up rapidly over the last decade. The factors that influence globalisation include the following. Communication: Technological products and services such as TV, Telephone and Internet have allowed information to travel so rapidly. An Australian business can have a call centre in Sri Lanka answering calls from Australian customers (BBC). Transport: This has become cheaper and people travel more than earlier days since the development of the transport industry such as Rail Transport, Air Transport and Sea Transport. The mode of transport has become more convenient than never before with the improvement of technology since customers can arrange their travel needs staying at their home and the services are delivered to their door step. Businesses can ship products and raw materials all over the world more easily making products and services from all over the globe available to their local customers (BBC). Trade Liberalisation: Laws restricting trade and foreign investment have been relaxed. Several governments even offer grants and tax incentives to convince foreign companies to invest in their country (BBC). When globalisation comes into existence there are two main policies that govern the process of globalisation, which is Privatisation and Deregulation. Privatisation is all about putting the government out of the business. Which means the free market will take control of the business which is managed by a private sector organisation. When the government is incompetent to run the economy they will let the free market to run it which will benefit the public. At this stage governments will sell their publicly owned business and assets to multinationals (MNCs) which are controlled and financed by public shareholders. In a country deregulation will take several forms. Government in a country would take off the trade restrictions and easing of government regulation in business will allow the business to run more efficiently. Therefore the best business will survive the competition to give the consumers a better standard of living. Dimensions of Globalisation Trade Trade is the key ingredient that receives more attention of globalisation. Trade liberalisation would minimise the formal trade barriers through the process of WTO and other regional bilateral agreements. Trade liberalisation receives much public inspection since it engages direct policy decisions by national government to reduce trade barriers. It involves legislation and concessions with other governments. Thus trade liberalisation is important to many countries economic in modern times. Many successive governments have delivered on commitments to reduce trade barriers (Harcourt, 2001). Investment There is less public debate about the role of investment despite the capacity of the capital which outstrips trade flows in this aspect of globalisation relative to trade. One of the reason behind this would be there are formal regulations of investment made by governments on an international scale equally there are trade regulations in the WTO. However the opening of the domestic economies to FDI is an important part of modern globalisation (Harcourt, 2001). 3.3 Organisational Change This dimension of globalisation related to organisational change in the corporate sector. Exploring trade and investment flows between countries may provide some suggestion to international economic integration but it may fail to spot key important developments of corporate restructure and firm behaviour that may have major affects. There have been intact changes in many organisations in terms of the nature of the firm due to globalisation of the production and distribution process. Today firms are part of global supply changes with extensive global networking which has led modern world management strategies such as outsourcing (Harcourt, 2001). According to Eslake (2000), For both corporations and governments, the drive to lower costs has in turn spawned a variety of management strategies such as outsourcing non- core activities to outside specialists, striving for economies of scale by acquiring and consolidating the operations of other businesses producing similar or compatible products, and shifting activities to locations where the most important inputs (such as labour or energy) may be obtained on the most favourable terms. For each of these strategies, reaching across national borders is a distinctly possible outcome. Corporate strategy might occur within in a nation where as in some instances it may not. Nevertheless, exporters and affiliates of international firms are often the first to implement organisational change within a country. Exporters tend to adapt international business practices much earlier than the domestic firm in the domestic market do will be a special characteristic. Therefore, practices like out-sourcing, benchmarking, business networking and contracting out are more likely to be pronounced in the exporting sector of the economy (Harcourt, 2001). Is Globalisation a Threat or Opportunity? Globalisation has the potential to create wealth and enhance living standards. The benefits are obvious for countries which comprised with products, skills and resources in order to take advantage of the opportunities provided by the global markets. Furthermore there are some major downsides particularly for those countries that dont fall into to this category (TSSA). In general globalisation is recognised as having increased the gap between the rich and poor. This is largely because of the policies that drive the globalisation processes have mainly focussed on the needs of the business. Moreover this concept has significant social and political implications which have brought the threat of elimination for large section of the worlds population creating unemployment, growing wage and income disparities. This concept globalisation which we all concern about has also made it difficult to deal with economic policies just as prominently in corporate behaviour which is purely within a nation (TSSA). Over the past years industrialised countries which are highly paid have seen their income rise much more faster than the average developing families in third world nations are dependent on insecure such as low paid jobs and less social benefits. Trade Liberalisation of trade which means and to reduce regulation including legal protection of workers has put on a negative impact on the lives of millions of people around the world. Several poor countries such as Sri Lanka are have been encouraged to enhance the production for exports and compelled to reduce inadequate spending on public services so that it will benefit the nation to repay their foreign depts. Consequently this has forced many people substantially in to a life of poverty and uncertainty (TSSA). Pros and Cons of Globalisation Positive: The utmost benefit that most of the developed countries get from globalisation is the availability of greater range of cheap goods to buy. Globalisation opens people to be alive to other cultures and all their creativity and to the flow of thoughts and ethics. Information and communication technologies have eased interaction among countries and peoples. Globalization has eased international trade and commerce, facilitated foreign investment and the flow of capital. Globalization has freed labour across boundaries. Globalization has set new rules that are integrating global markets. (Nsibambi, 2001) Negative: As cultures interact, some cultures are being diluted and/or destroyed at the expense of others and negative values are being spread all over the world with relative ease. The world is now divided between the connected, who know and who have a monopoly on almost everything, and the isolated, who do not know and who practically have nothing. Globalization has encouraged illicit trade in drugs, prostitution, pornography, human smuggling, dumping of dangerous waste and depletion of the environment by unscrupulous entrepreneurs. Globalization has facilitated the brain drain in developing countries, thus reducing further their human capacity. Globalization has set new global rules that have further marginalized poor countries and people, especially in areas of trade. (Nsibambi, 2001) Conclusion In order to sustainably serve the humanity there would be a different global economy that works in the real world. It is inevitable that the pain destruction caused by the global economy has affected the consumers in the poor countries at large but this how the global economy is designed. Employment deprivation, social breakdowns, and high personal stress levels are not a substance to mathematically calculated profit margins in todays business arena. The people of a nation as humans care about well being of their environment and society in which they belongs to. Most of the MNCs do not have such national sentiments to put in to practice as they would look ahead to give the world for a dominant market share and presently their concern is merely just doing what they want.

Sports - For Men ONLY Essay -- Research Essays

Sports - For Men ONLY Many people have the stereotype that males are more aggressive than females. How a person develops this belief is one aspect of the research that I will study. It may be because it is only politically correct to be so. Since this is true, it is also believed that men prefer to enjoy aggressive athletics more than women do. I am a huge fan of almost any type of team sport. You name it, I probably enjoy it. I am not sure why this is true. It could simply be because I’m a guy, or because I was raised watching sports or because I played high school athletics for a year. This is why I decided to choose this interesting topic. I wanted to know if it is true that men enjoy watching physical team sports than women enjoy them. Furthermore, if this is true, I wanted to find out why it is that way. Physical team sports include football, basketball and hockey. Despite this claim, there may be some people who do not find this true. Many females enjoy sports. I am a friend with many women who enjoy football, especially. There are even guys who do not even know that sports may exist. They have more important things to worry about in life. I find this hard to believe, because I was raised following and loving sports. This is why I will prove that men enjoy sports even more than popular belief. Many methods were used in an attempt to prove or disprove my hypothesis. I performed a survey on ten college students, I observed a group of people watching athletic events and I also observed television commercials to determine if advertisers are more biased toward men for athletics. Later, in order to establish further proof to my conclusions, a final interview was used on four college students. For th... ... successfully prove my hypothesis. Surely, more men enjoy watching and participating in physical athletics such as football, basketball and hockey than women do. I was able to prove this through the survey, case study and interviews administered. I also used commercials and advertisements to further assist the research. One can certainly see that through all four methods sports pertain to men a lot more than they do to women. This is believed to be so since there are more professional athletics available to men and also it is only proper for a man to watch sports due to what is ‘politically correct’. Women are ‘supposed to’ tend to the house and believe that there are more important things to life than just sports. I believe that society hopes eventually these stereotypes can be eliminated and sports will not be considered gender specific aimed toward men.

Justice at the Scaffold in Nathaniel Hawthornes The Scarlet Letter Ess

Justice at the Scaffold in The Scarlet Letter      Ã‚  Ã‚  Ã‚  Ã‚   Richard Harter Fogle acknowledges the aspect of the superhuman as "the sphere of absolute insight, justice, and mercy: few of Hawthorne's tales and romances can be adequately considered without taking it into account" ("Realms of Being and Dramatic Irony" 309). This superhuman aspect surfaces through Divine Justice in The Scarlet Letter. On the other hand, the merely human application of justice emerges through the Puritan laws, or Earthly Justice. The struggle for supremacy in the novel between Earthly and Divine Justice becomes a central theme, reflected in multiple aspects of the plot. However, the focal point in this struggle manifests itself at the scaffold in Boston, where Divine Justice materializes and ultimately triumphs over Earthly Justice.    The thematic struggle at the battleground of the scaffold unfolds and develops through Hawthorne's three scaffold scenes. Earthly Justice dominates the first scene, where the Puritans force the stoic Hester Prynne, bearing the scarlet "A" on her bosom, to stand on the scaffold in front of the cackling, condemning Puritan crowd. Hawthorne explains that "shame...was the essence of this punishment" (41). Moreover, Ernest Sandeen verifies that a sinner "feels shame before his fellowman and fear before his God" ("The Scarlet Letter as a Love Story" 360), meaning that Earthly Justice induces shame as Divine Justice creates fear. Therefore, since Hester's punishment reduced her to shame on the scaffold, Earthly Justice dispensed its punishment, asserting its authority, in this first scaffold scene.    Also, Dimmesdale's reluctance in this scene to admit his guilt diminishes the hope for Divine Justice, which is fo... ...werful yet merciful Divine Justice that unfailingly watched over them.       Works Cited    Abel, Darrel. "Hawthorne's Hester." The Scarlet Letter. 3rd ed. Eds. Seymour Gross, Sculley Bradley, Richard Croom Beatty, and E. Hudson Long. New York: Norton, 1988. 300-308. Feidelson, Charles, Jr. "The People of Boston." The Scarlet Letter. 3rd ed. Eds. Seymour Gross, Sculley Bradley, Richard Croom Beatty, and E. Hudson Long. New York: Norton, 1988. 371-375. Fogle, Richard Harter. "Realms of Being and Dramatic Irony." The Scarlet Letter. 3rd ed. Eds. Seymour Gross, Sculley Bradley, Richard Croom Beatty, and E. Hudson Long. New York: Norton, 1988. 308-315. Sandeen, Ernest. "The Scarlet Letter as a Love Story." The Scarlet Letter. 3rd ed. Eds. Seymour Gross, Sculley Bradley, Richard Croom Beatty, and E. Hudson Long. New York: Norton, 1988. 350-361.

Response Paper

Blue Collar Workers Have Brains Too Throughout our modern society there has always been a cultural divide between the upper class of white collar workers who have received higher education, and the blue collar workforce who make up the middle and lower class of society. It is the assumption of the white collar class that the blue collar force are a simple minded group who rely on manual labor jobs because they don’t possess the intelligence necessary to make it in the white collar world.In his article â€Å"Blue Collar Brilliance,† Mike Rose discussed how the working class of blue collar workers is often underestimated and not given enough credit from their white collar counterparts. He states that through his research and observations, the blue collar workers indeed exercise significant intelligence in their work, and that they shouldn’t be shrugged off by those of a higher social class simply because of their placement on the occupational ladder. Rose described that he was raised in a blue collar family, but that he sought a higher education a means for fulfillment and to make a solid living.What I found interesting were his observations through his studies after graduate school. Rose states, â€Å"Intelligence is closely associated with formal education-the type of schooling a person has, how much and how long-and most people seem to move comfortably from that notion to a belief that work requiring less schooling requires less intelligence† (Rose, 247) I agree with Rose in this statement because of my experience growing up, I was always taught that success in this life is tied directly with a formal education.If I wanted to make something of myself, I better go to college. Much to the chagrin of my parents, I put off college and entered the workforce as an apprentice meat cutter. Over the years I have worked my way up and was eventually made the manager of a meat department. I have found that through my experience in that occupati on that I have learned more about business hands on than in any of my business classes. Rose makes an interesting point about the hands on application of such important tools in the working class.He states, â€Å"Though many kinds of physical work don’t require a high literacy level, more reading occurs in the blue-collar workplace than is generally thought, from manuals and catalogues to work orders and invoices, to lists, labels and forms† (Rose, 253) Rose is surely right about that because I have learned more about what it takes to make a successful business with things like how to manage costs and labor, how to regulate your purchases as to meet your sales needs while keeping shrink or loss to a minimum, and how to increase your gross profit margin by streamlining merchandising methods than I ever could in a classroom.He described observing his mother Rosie as a waitress in a diner and all of the mental juggling she displayed in order to keep her customers’ orders organized, the food delivered properly in a timely manner, and make sure they were satisfied and felt important. He also noticed that she was not only a waitress, but often times wore the hat of psychologist in listening to the personal stories of her guests, and catering how she treated them and responded to them as though she was their friend and support system.I agree that the blue collar workforce is often looked down upon by those who have chosen the path of higher education and belong to the white collar workforce because I have been a member of the blue collar crowd for over ten years and can testify that it indeed requires significant skills in order to fulfill those jobs. I have worked in a restaurant for several years and have experienced how difficult it is to multitask and keep every customer happy while juggling several tables and keeping multiple orders organized in my little filing system in my head.It truly requires a special brain to be a server in a restaura nt, to possess the necessary skills as Rosie did with the ability to group tasks together in order of priority and work efficiently in a flowing motion rather than running around in circles barely keeping your wits about you because you can’t keep your proverbial balls juggling in the air. From experience, when you drop one ball or make a mistake, all your other balls usually come crashing down on you. That is what we in the business call â€Å"crashing,† or â€Å"being in the weeds. I have seen such a high turnover of staff that couldn’t manage all the responsibilities and possess the customer service and people skills necessary for when things go wrong. I agree with Rose’s point of how the hat of psychologist is worn while performing those duties because you can completely screw up a persons’ food order but give them exceptional customer service and make them feel special by listening to them, show them genuine empathy and they will tip you well no matter what mistakes are made in their dining experience.I have had several regular customers come into my restaurant and request me as their server because I make them feel special, and I engage in real conversation with them and have subsequently built real friendships with people because of the way I treated them as their server. Nothing made a regular customer feel special like having their beverage of choice delivered to them as soon as they sat down without needing to ask for it. I have had many coworkers ask me how I consistently made better tips than they did, when we are serving essentially the same demographic of clientele.I explain to them the key is to be a good listener such as Rose’s mother was to both verbal and non verbal messages, and do the little things in order to make them feel special and not simply be a robot delivering their food and drinks. Many people assume that servers in restaurants belong to a lower social class, but because of my experience in that industry I agree with Rose that it takes a special person to fulfill those positions.I appreciated Rose’s recognition of the blue collar force as one who possesses significant intelligence; because I am a member of that class and feel that I have often been judged as someone who lacks the necessary intelligence to make it in the white collar world. I applaud his arguments that the blue collar force should no longer be looked down upon as inferior. Works Cited Rose, Mike. â€Å"Blue Collar Brilliance. † â€Å"They Say/I Say†: The Moves That Matter in Academic Writing : With Readings. Ed. Gerald Graff, Cathy Birkenstein, and Russel K. Durst. New York: W. W. Norton &, 2012. N. pag. Print.