Hcl Project

CHAPTER 1 INTRODUCTION: RESEARCH METHODOLOGY & DESIGN 1. 1 RESEARCH STATEMENT & OBJECTIVE The objective of my project is to study the effectiveness of process of recruitment & selection as it helps to combat the Attrition which is the main problem of any company now a days. The BPO industry having one of the most high attrition rate amongst all the industries. Therefore the top BPO companies including the International BPO firms face a stiff task in hiring new people. For this purpose the services of the consultants are outsourced.In the light of this situation it would be very meaningful to learn and understand the attitude and behavior of the job seekers towards the telecalling department of the consultants who work exclusively for their international BPO clients. Objectives: ?To understand the attitude and behavior of the jobseekers towards telecalling. ?To understand the services provided by the consultancy- Panache Solutions to their clients in HR process ?To understand the benc hmarking process for recruitment in international BPO and understanding how HCL ( a client of Panache Solutions) follows the benchmarking . 2 HYPOTHESES: 1)For the first objective, the hypothesis is as follows: Ho : job seekers have a positive attitude towards telecalling interviews. H1: jobseekers do not have a positive attitude towards telecalling interviews. 2)For second objective, the hypothesis is as follows: H0 : the services provided by the consultancy-Panache Solutions to their clients in HR process is satisfactory. H1 : the services provided by the consultancy-‘Panache Solutions’ to their clients is satisfactory. 3)For third objective, the hypothesis is as follows:H0: The HC -BPO follows the benchmarking recruitment process as set for an international BPO. H1: The HCL-BPO does not fllow the benchmarking recruitment as set for an international BPO. The purpose of this project is to study the recruitment & selection practices at HCL-BPO. This study was divided f urther into: a)Judging people through telephonic interview. b) Conducting Group Discussions to check the competencies of candidates. c) Creating a bridge of information between the candidates & respective HR Managers. 1. 3 SCOPE OF STUDY The scope of this study is to observe the recruitment and selection techniques adopted by the company.Apart from getting an idea of the techniques and methods in the recruitment procedures, a close look will be taken at the insight of corporate culture prevailing in the organization. This would not only help to be familiar with the corporate environment but it would also enable to get a close look at the various levels authorities responsibility relationship prevailing in the organization. The scope of project includes: 1. Study of importance of recruitment and selection process of BPO industry in India 2. Study of recruitment and selection practices at HCL Technologies. 1. RESEARCH METHODOLOGY Research is defined as human activity based on intellec tual application in the investigation of matter. The primary purpose for applied research is discovering interpreting, and development of methods and systems for the advancement of human knowledge on a wide variety of scientific matters of our world and the universe. SAMPLE SIZE AND DESIGN: The sample size is 75 and the technique used for sampling was conveinient Mode of research used in this project is primary as well as secondary research and the research is exploratory and descriptive in nature.DATA COLLECTION: Data were collected from the following sources :- Secondary data Primary data -Websites -Newspapers -Various forms of HCLcompany -Research articles/projects -Job posting form of Naukri. com -books DATA TECHNIQUES USED Bar Graphs, Line Graphs and Pie charts are used as analysis techniques. 1. 5 LITERATURE REVIEW â€Å"Recruitment and selection process† Process of attracting the best qualified individuals to apply for a given job. â€Å"Recruitment is the process of searching the candidates for employment and stimulating them to apply for jobs in the organization.Recruitment is the activity that links the employers and the job seekers. It is a process of finding and attracting capable applicants for employment. The process begins when new recruits are sought and ends when their applications are submitted. The result is a pool of applications from which new employees are selected. In short, process of attracting the best qualified individuals to apply for a given job. It is the process to discover sources of manpower to meet the requirements of staffing, schedule and to employ effective. Recruitment is the premier major steps in the selection process in the organization.It is an activity directed to obtain appropriate human resources whose qualifications and skills match function of the relevant posts in the organization. Its importance cannot be over-emphasized and also be best described as the ‘heart’ of the organization. The proc ess of recruitment does not stop when it commences, it is a dynamic activity. The purpose of it is to provide an organization with a pool of qualified candidates. Its specific purposes are as follows: 1. To assist augmentation of the success rate of selection process by reducing the numbers of obviously under-qualified and over-qualified applicants. . To increase organizational and individual effectiveness in the short and long term plans Recruitment is essential for effective human resource management. It is the heart of whole HR system in the organization. The effectiveness of many other human recourse activities, such as selection, training depends largely on the quality of new employees attracted through the recruitment process. Policies should always be reviewed as there are affected by the changing environment. Management should get specific training on the process of recruitment to increase their awareness on the dangers of wrong placements.Recruitment methods are wide and va ried, it is important that the job is described correctly and that any personal specifications are stated. Job recruitment method can be through job centers, employment agencies/consultants, and /national newspapers. It is important that the correct media is chosen to ensure an appropriate response to advertise post. Three Main Stages in Recruitment 1. Identify and defines the requirements, job description, job specification. 2. Attract potential employees. 3. Select and employ the appropriate people from the job applicants. Factors affecting recruitment process . The size of the organization. 2. The employment conditions in the community where the organization is located. 3. The effects of the past recruiting efforts that shows the organization’s ability to locate and keep good performing people. 4. Working condition and salary and benefits packages offered by the organization which may influence turnover and necessities future recruiting. a)The rate of growth of the organiz ation b)The level of seasonality of operation and future expansion and production programmes. c)Cultures, economic and legal factors. RECRUITMENT PROCESSRecruitment Preparation The organization has no formal method of request for vacant or new positions. An informal request can be vague and misleading and may not supply the HR manager with the job description and person specification required to establish the selection criteria. This is because of a reliance on the effective communication skills of both the persons giving the verbal request and the HR manager receiving the request. Both parties need to be effective in passing on and receiving correct information. The request must set out the exact requirements of the new or vacant position. Job or person pecifications should spell out the requirements an individual needs to successfully perform the job as per the job description (Hite & Johnston 1998). The job description should highlight specific duties and responsibilities. The im plication of not receiving clear direction on what is required for the position is that the selection criteria will not be valid. Consequently, the recruitment process can break down, as the absence of valid selection criteria can affect the decision- making at a later stage (Compton & Nankervis 1998). This means that a simple miscommunication can result in the incorrect matching of an applicant to a job.The attitude and personal characteristics of the individual may not fit the specifications required. This can result in low motivation of the individual and can, therefore, lead to unsatisfactory performance (Mitchell, Dowling, Kabanoff & Larson 1988), thus requiring the individual to be replaced and causing unnecessary costs. Ensuring that the job description and person specification are correctly portrayed and, therefore, giving valid selection criteria, can avoid unnecessary costs. 2. 2 Employment Agencies According to the HR manager, the organisation has a relatively high turnov er in low skilled employees.The market demand for low skilled employees in the construction industry can increase and decrease rapidly due to the external environment (Smith, P. J. 2001, pers. comm. 13 March). There are several reasons for this volatility. As the economic climate becomes more unstable, consumer confidence decreases which causes a ‘tightening of the belt’ for spending. This decrease in spending affects the construction industry. Futhermore, inclement weather causes the flow of work to be unpredictable and, therefore, insecure. Both of these factors can contribute to the high turnover of employees.Satisfaction has a negative relationship with turnover (Robbins, Millett, Cacioppe & Waters-Marsh 1998). As employees begin to feel insecure, levels of job satisfaction can decrease and levels of absenteeism can increase. Productivity may also be affected because continually having new employees start work can disrupt the flow and decrease output. The implicatio ns of a high turnover of employees is that it can be a very costly process, as each time a vacant position is required to be filled, the organization has to go through the whole recruitment and selection process again.As discussed in Compton and Nankervis (1998), the costs of the extra salaries of the persons involved in the recruitment process, along with the costs associated with loss of production and absenteeism can be compared to the cost of an employment agency. The use of an employment agency can be convenient for the organization. The position can be filled at short notice using temporary employees with little effort from the organization (Dessler 1991). The use of temporary employees for low skilled positions allows flexibility to go with the ups and downs of the industry, with minimal disruption to the workflow.Vacancy Promotion The organization uses the local suburban paper as a means for promoting the vacant positions for high skilled employees. As the purpose of recruit ment and selection is to match the right applicants with the right jobs, the organisation needs to ensure that the true target market is reached. That is, that the advertisement reaches professional and managerial applicants. The implication of using the local paper for advertising vacancies is that you may not reach the desired target market of professional applicants.This means that the organisation may not attract an adequate number of suitable and qualified applicants for the position, which reduces the chances of matching the right applicant to the right job (Stone 1998). If the organization cannot match suitable applicants to jobs, then the whole recruitment process is affected. Employing the wrong person for the job creates additional cost, low job satisfaction, decreased productivity, and increased turnover (Robbins et al. 1998).As discussed in Stone (1998), the most popular method used to attract managerial and professional employees is to advertise in state or metropolitan daily newspapers. Recruitment & Selection Clarke SELECTION PROCESS Internal vs. External Recruitment The organisation does not have a written policy on internal recruitment. There is no procedure in place to facilitate the filling of positions through internal sources. One of the implications of not advertising internally within the organisation is that morale may be damaged which may contribute to an increase in absenteeism and a decrease in job satisfaction (Robbins et al. 998). Another implication is that the most suitable applicant for the job may already be employed with the organisation, but because the position is not advertised internally that employee will not have the opportunity to put their case forward. Internal advertising can‘†¦ help identify people with talent who otherwise would not be known personally to management’ (Compton & Nankervis 1998, p. 71). Internal advertising and job posting can help facilitate the promotion of employees who are aptly qualified. Without the advertising of positions internally, it is difficult to develop succession planning (Walker 1992). . Interview Structure The organisation uses unstructured and semi-structured interviews. A disadvantage of using unstructured interviews is that the same questions may not be asked across each of the candidates being interviewed. This affects the validity of the interview, since decisions may be made based on different sets of criteria (Dessler 1991). Stone (1998, p. 626), states that ‘the most valid interviews use a consistent structure†¦Ã¢â‚¬â„¢. Interaction between the candidate and the interviewer may differ from one interview to the next, therefore lacking consistency and reliability (Stone 1998).Also, the skills of the interviewer may affect the responses of the applicant. Structured interviews for professional or high skilled applicants can help ensure that decisions are made based on the answers to the same set of questions, thus comparing the same set of criteria (Stone 1998). Structured interviews are a vehicle used to establish a framework for decision-making. According to Dessler (1991), by using preset or predetermined questions, the interviewer can reduce the tendency to show bias to unfavourable information and, therefore, remain objective. 2. Interview EnvironmentThe room used to interview applicants is important as it contributes to the image of the organisation (Stone 1998). The interview room for this organisation is the boardroom. It is located immediately beside the main office and is set up as a traditional boardroom with a long table and chairs. The use of the boardroom table for interviewing may cause the applicant to become uncomfortable, as the seating arrangements may not facilitate a relaxed environment. According to Compton and Nankervis (1998, p. 184), the use of ‘†¦ a desk between an interviewer and candidate can act as a psychological barrier’.This environment may cause the appli cant to become nervous and the quality of responses received may be affected. Consequently, responses that create a false idea or impression of the applicant may be considered as correct by the interviewer. This might cause the incorrect applicant to be selected, despite the information being false, which results in an unsuitable applicant being matched with a job. It may also result in an applicant missing out on a position because they understated their abilities due to feeling uncomfortable and nervous in the interview.By arranging the seating at equal levels, a positive environment is created both physically and emotionally (Braun 1995). The applicant must be given every opportunity to perform well in an interview environment. ATTRITION: Attrition: â€Å"A reduction in the number of employees through retirement, resignation or death† Attrition rate: â€Å"the rate of shrinkage in size or number† Attrition rate is the rate at which the number of people working in a company reduces. Higher is the attrition rate in a company, greater is the loss to the productivity of the company.So in order to avoid this loss, a company has to fight the attrition rate. Attrition has now a day become a problem for almost every company. This is because of the Globalization that people have now moved towards fear free jobs that is no bonds and no contracts but still great opportunity to work in the competitive era. But this system has encouraged the attrition rate to a greater extent. People have started moving from one job to another for various reasons: 1) Better Opportunity 2) Increment in Salary 3) To work in the Domain of his/her Interest 4) Brand Name 5) To work in a different cultureIn the best of worlds, employees would love their jobs, like their coworkers, work hard for their employers, get paid well for their work, have ample chances for advancement, and flexible schedules so they could attend to personal or family needs when necessary and never leave. But then there's the real world. And in the real world, employees, do leave, either because they want more money, hate the working conditions, hate their coworkers, want a change, or because their spouse gets a dream job in another state. So, what does that entire turnover cost? And what employees are likely to have the highest turnover?Who is likely to stay the longest? To fight the attrition, HCL BPO outsources the manpower & staffing. HCL has many vendors and through them it outsources its manpower and staffing. This is one way of cost cutting also as the employees who are outsourced from such consultancies are kept on off role i. e. the company don’t pay them, such employees are paid through the third party (consultancy). The second step that HCL-BPO takes in order to combat the attrition rate is that it always keep extra shortlisted candidates with it so that whenever there is an immediate requirement for the candidates, the company do not face any problem.BENEFITS OF AT TRITION: Attrition is not bad always if it happens in a controlled manner. Some attrition is always desirable and necessary for organizational growth and development. The only concern is how organizations differentiate â€Å"good attrition† from â€Å"bad attrition†. The term â€Å"healthy attrition† or â€Å"good attrition† signifies the importance of less productive employees voluntarily leaving the organization. This means if the ones who have left fall in the category of low performers, the attrition is considered being healthy.Attrition rates are considered to be beneficial in some ways: †¢If all employees stay in the same organization for a very long time, most of them will be at the top of their pay scale which will result in excessive manpower costs. †¢When certain employees leave, whose continuation of service would have negatively impacted productivity and profitability of the company, the company is benefited. †¢New employees bri ng new ideas, approaches, abilities & attitudes which can keep the organization from becoming stagnant. †¢There are also some people in the organization who have negative and demoralizing influence on the work culture and team spirit. This, in the long-term, is detrimental to organizational health. Desirable attrition also includes termination of employees with whom the organization does not want to continue a relationship. It benefits the organization in the following ways: †¢It removes bottleneck in the progress of the company †¢It creates space for the entry of new talents †¢It assists in evolving high performance teams There are people who are not able to balance their performance as per expectations, lack potential for future or need disciplinary action.Furthermore, as the rewards are limited, business pressures do not allow the management to over-reward the performers, but when undesirable employees leave the company, the good employees can be given the sha re that they deserve. Some companies believe attrition in any form is bad for an organization for it means that a wrong choice was made at the beginning while recruiting. Even good attrition indicates loss as recruitment is a time consuming and costly affair. The only positive point is that the realization has initiated action that will lead to cutting loss.The organisation does not have a written policy on internal recruitment. There is no procedure in place to facilitate the filling of positions through internal sources. One of the implications of not advertising internally within the organisation is that morale may be damaged which may contribute to an increase in absenteeism and a decrease in job satisfaction (Robbins et al. 1998). Another implication is that the most suitable applicant for the job may already be employed with the organisation, but because the position is not advertised internally that employee will not have the opportunity to put their case forward.Internal adv ertising can‘†¦ help identify people with talent who otherwise would not be known personally to management’ (Compton & Nankervis 1998, p. 71). Internal advertising and job posting can help facilitate the promotion of employees who are aptly qualified. Without the advertising of positions internally, it is difficult to develop succession planning (Walker 1992). 1. 6 LIMITATIONS OF THE RESEARCH 1. Small sample size 2. Confidentiality management of the company acted as hindrance in the data collection. 3.Survey conducted only on employees of HCL and candidates from Delhi NCR region. Chapter 2 Overview of the Company 2. 1 Introduction of HCL Enterprise HCL Type Private IndustryIT Services FoundedAugust 11, 1976 Founder(s)Shiv Nadar HeadquartersNoida, India Area servedWorldwide Key peopleShiv Nadar (Chairman & CSO) Revenue US$ 5. 9 billion (2011) Employees80,000 (2011) Subsidiaries HCL Technologies HCL Infosystems WebsiteHCL. in HCL[Hindustan computer limited] is a glob al Electronics, Computing and IT company based in Noida, India. The company comprises two publicly listed ompanies,HCL technologies and HCL Info systems. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market. On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems . HCL has since then operated as a holding company. 2. 2 History of HCL In 1976, Shiv Nadar, Arjun Malhotra, Subhash Arora, Badam Kishore Kumar, T. V Bharadwaj,& Arun Kumar H started Microcomp Limited.The focus of the company was design and manufacturing of scientific calculators. The venture provided its founders money to start a company that focused on manufacturing computers. The company name â€Å"HCL† used to stand for â€Å"Hindustan Computers Limited† but now HCL is the only one name that the comp any goes by. HCL received support from the Uttar Pradesh government to setup manufacturing in [[Noida] In 1981, NIIT was started to cater to the increasing demand in computer education. By early 2000s, Nadar divested his stake in this venture.HCL Business Services, a division of HCL Technologies Limited started its venture early in 2001 and is now a dominant player in the BPO field drawing revenue of USD 214 million with over 11,500 professionals operating out 21 delivery centres across India, UK and USA. Transformation and innovation is core to HCL Business Services, and the company has evolved from a traditional BPO to the Next Generation BPO. The following are the benchmarks to be followed in the current recruitment and selection practices as stated in ‘A National Survey of Fortune 1000 Firms ’. Order of Major Recruitment and Rank SelectionTechniques Benchmark to be followed for recruitment and selection process HCL followed Resume? Application blanks? Reference chec ks? Newspaper/Magazines ads? Company websites? Online job board? Skills testing? Biodata? Personality testing? Background checks? Online pre-employment tests? Jobs fairs? Referral from current employees? Jobs service centers? Medical testing? 2. 3 FUNCTIONING OF THE CONSULTANCY- ‘PANACHE SOLUTIONS’ At ‘Panache Solutions’, they not only provide recruitment consultancy services to their clients but also give the applicants a perfect platform to get their dream jobs.They can help their clients to get the suitable candidates, cultivate them and retain them. Their comprehensive recruitment and staffing solutions as HR consultant ensure the delivery of profitable propositions for workforce requirements. .They have adopted the international practices and procedures that are designed to attract and hire the best talent available in the market; thereby offering the best employee recruitment. They provide their client companies with not only a set of candidates, but also discussion on best-fit market availability, comparative benchmarking and a comfort knowing.Our online recruitment solutions are the best in the market today. The Recruitment Process can be categorized into three phases, namely: – †¢Planning – Structure, Focus, Identity, Prepare †¢Implementation – Contact, Motivate, Evaluate †¢Closure – Select, Offer, Candidate joining recruitment agencies – Aim Plus At ‘Panache Solutions’ a carefully structured recruitment and selection process is followed, which starts right from understanding the clients' needs and functions all the way to follow-ups with both clients and candidates post recruitment.A brief description of the different stages involved in the recruitment process is given below: – Planning In the planning stage, it evaluates the needs and requirements of our clients to determine the required set of skills, understand organisational behaviour and relationships . This forms an integral part of our customer-focused recruitment services. Working as a cohesive team with our client, we identify the required experience and other characteristics, which are necessary for the successful candidate. It selects those candidates, who fit in well with the company's plan.In order to ensure the best suitable candidate, it gives prime consideration to the company's existing business activities, business plans, work-culture, structures, systems and future plans. We concentrate on the job description, its key result areas, opportunities, career implications, location, salary and benefits. The initial planning enable us in identifying the needs of both the company as well as the candidates, which further leads us to deciding on a search strategy to target on specific skills, education, personality and experience.It is because of this comprehensive and strategic planning, we are today one of the most sought after recruitment agencies in the market. Mapping Ex ercise Being an efficient recruitment agency, during the mapping exercise, it performs industry specific desk and field research on companies and relevant people so as to identify the key competencies. It includes job title, principal accountabilities, key result areas (KRAs), authority to be infested, external/internal contacts, reporting procedures and supervisory relationships, working conditions / environment, job specifications, compensation package, location and other necessary details.Amongst several recruitment consultancies, ‘Panache Solutions’ is one of the most trusted staffing provider. Long List Generation The Field research is one of the primary aspects of effective recruitment services. It provides a long list of qualified candidates, who are worth pursuing. After this process, it starts the search to identify the suitable candidates either from job portals or by advertising for the position. Implementation The implementation stage consists of several pha ses including, preliminary interviews, short-listing of candidates, informal reference checks, client interviews and formal reference checks.Preliminary Interviews For preliminary interviews, it selects the potential candidates on the basis of prior work experience, qualifications, strength and weaknesses and the ability of candidate to fit into the work-culture and ethics of the client organization. The potential candidates are contacted and interviewed, to find out their interest and suitability. It deploys the necessary expert assessment after the screening of candidates by drawing up competency profiles through the most innovative proprietary platform. Short List Generation The preliminary interviews result out in short-listing of highly qualified candidates.Confidential reports are generally prepared and submitted in writing to our clients on four or five individuals, who fulfill the specified position closely. Informal reference Checks It conducts informal reference check to v erify the listed achievements and last few work experiences of the short-listed candidates. After this phase, a list is handed to the client with our recommendations and assessments. Client Interviews After the informal reference checks, it schedules a meeting between the short-listed candidates and the client’s HR managers.Formal Reference Checks After client interviews, it conducts a formal reference check of the selected candidates. It contacts individuals / companies that are capable of providing details of the candidate's qualifications, work ethics and other relevant feed back. The comments made by these references are then reviewed with the client. Closure The closure stage consists of negotiation & offer, Follow-up / progress and handholding. Negotiation & Offer It actively participates in the negotiation process including compensation.Both the client and the candidates draw on our in-depth knowledge of market compensation and benefits in order to discuss and plan a c ompetitive and equitable package. Follow Up / Progress Understanding the importance of follow up / progress phase, it keeps in touch with the candidate until the time he / she joins the company. Handholding After the successful candidate joining for a specified job, it keeps an ongoing dialogue with both the candidate and the client. This handholding process ensures a smooth integration into the organisation and accomplishment of targets and performance goals. CHAPTER: 3DATA ANALYSIS, INTERPRETATION & RESULT I was assigned the work of hiring for the International inbound voice process for the Customer . Care Profile and the Trouble Shooting Profile which included 3 processes. 1. BT-PROCESS (customer care profile)–U. S. Based It’s a simple customer care service of British Telecom. 2. PHOENIX PROCESS(trouble shooting profile) –U. K. Based This process in which the candidate will have to receive calls from UK people and will have to sort out their technical queries related to ISP 3. MACY PROCESS(customer care profile)-U. S. Based It is basically a collection process and comes under the customer care profile.The hiring included two ways: ?TELECALLING For telecalling , the employees including me used to get 2-3 data sheets which contained the details of the candidates like name, contact number etc. The data were collected from the job portals such as â€Å"Naukri. Com†. One mobile was given to each individual and we had to perform telecalling process. First of all the company’s brief was given to the candidates contacted and then about the profile for which the hiring was done. And after that the candidates were told about the complete process of selection and were called for face to face interview.The number of candidates that came the next day into the consultancy for their face to face interview were between 20-30 WALK-Ins at â€Å"PANACHE SOLUTIONS†. For Walk-Ins I was assigned with tasks like shortlisting the resumes from the job portal-Naukri. com, sending mails and messages to the shortlisted resumes regarding the interview. When the candidates came for their interview, I made sure that they marked their entry, and also guided them for the interview. The selection process for both types of Hiring was the same & was completed in two rounds HR Round: In the interview, first of all the HR manager gave a wordlist to read it.It consisted of the following: pacific pleasure organisation measure dramatization treasure mission shoe section vision apologize leopard she says jeopardy laser she shell leisure also they used to ask Questions like 1. Introduce yourself? 2. In which year did you complete your 10th Board Exams? 3. Tell me something about your School daily routine? 4. How did you celebrate your last birthday? 5.What is your mother’s daily routine? 6. Suppose that one day morning you woke up in the morning and found yourself on an island, continue what happened after that? 7. Suppose one day you received a call from the Sony Channel and you were invited to meet your favorite celebrity, what happened after that? These questions were asked to judge their – Communication Skills(grammer, pronunciation & fluency) – Listening Skill – Assertiveness – Out of box thinking/Creativity Operation Round: The Technical Interview is taken by the technical heads of different departments –.In the technical interview technical questions are asked. In the second part of my project I was given the work which comes under HR operations. HR operations include all those work which operates under HR Department. Some of the activities are: ? Preparing the Hiring Sheets. ?Keeping the record of time sheets. ?Keeping the record of candidates who joined the company. For the data collection, I recorded the responses of the telecalling in a note book. The second set of data was evaluation of the candidates who turned up for the interview based on given parameters. Another set of data came from the perception of the HR managers who visited the consultancy for conducting the interviews. Details of the data is given below. Data analysis regarding perception of BPOs among candidates. Number of candidateResponses 50Not interested in BPO 75Interested 20Lengthy working hours 56Graveyard shifts 29Low salary 20Low welfare amenities Data analysis of parameters for recruitment Almost 250 candidates were contacted in the period of two months for the job opening in HCL BPO regarding the international inbound voice process for the designation of Senior Executive Officer/Technical Support Officer.The following parameters were used to evaluate the competencies of the candidates: Name: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. SKILLSRANKING 1. Communication skill12345 Native Tongue Command over grammer Voice quality Fluency Pronunciation 2. Personality 3. Knowledge 4. Attitude 5. Creativity/out of box thinking 6. Confidence They were ranked from 1 to 5. 1. Poor 2. Average 3. Good 4. Very good 5. Excellent DATA ANALYSIS Personality No. of candidates Poor15 Average37 Good11 Very good4 Excellent8 Majority of the candidates were found to have average personality (i. e. 37 out of 75) while only 4 were marked as very good and 8 as excellent.Knowledge No. of candidate Poor10 Average10 Good29 Very good6 Excellent20 29 candidates were judged to have good knowledge while only 6 had very good knowledge in the technical field. AttitudeNo: of candidates Poor9 Average33 Good25 Very good12 Excellent6 Most of the candidates (i. e. 33 out of 75) had average attitude while only 6 had excellent attitude towards the job. CreativityNo: of candidates Poor7 Average19 Good22 Very good15 excellent12 22 candidates were given the remark of having good creativity and only 7 had poor creativity. ConfidenceNo. of candidates Poor29 Average20 Good12 Very good6 excellent8Only 8 candidates were ranked as having excellent confidence while majority lacked confidence in themselves. CommunicationNo. of candidates Poor30 Average26 Good8 Very good5 excellent6 The communication skills of 30 candidates were found poor and most of them belonged to correspondence course and only 6 were found excellent communication skills. DATA ANALYSIS regarding perception of BPOs among candidates. Number of candidateResponses 50Not interested in BPO 75Interested 20Lengthy working hours 56Graveyard shifts 29Low salary 20Low welfare amenities Q1. What is the process of Recruitment at BPO? In-house recruitment21Third Party Outsourcing9 Analysis Recruitment at consists of two main processes: 1)In-House recruitment 2)Outsourcing The Percentage of Oustsourcing is 70% while the In-House Recruitment comprises of 30%. The other methods of recruitment includes Internal job posting for a specified post and the use of references. Q2. What are the various parameters that are considered while people are recruited? (Rate the following options: 4-highest,1-lowest) Personality4 Communi cation14 Attitude4 Knowledge8 Analysis 45% people ranked communication at 4, 27% people ranked knowledge at 3, 14% people ranked Attitude & Personality at 2.People at HCL gives first priority to Communication skills & second priority to Knowledge. They think that Personality of a person can be developed in the culture of the organisation. Q3. What is the basis of recruitment? (Rate the following options: 6-highest, 1-lowest) Social Networking4 Walk-ins6 Internal references4 Outsourcing7 Campus hiring9 Analysis Maximum hiring is done through Outsourcing process. Minimum hiring is done through internal job posting. Q4. When do the company plans for recruitment? Beginning of financial Year3 As per the requirement21 Quarterly Review5 Weekly Review1 Analysis 0% recruitment planning is done as per the requirement in each department while 5% of recruitment planning is done as per quaterly review. Q5. What are the factors on which recruitment depends? Projection2 Attrition25 Business Expans ion3 Analysis Most of the recruitment planning(i. e. 84%) depends on the attrition rate at HCL -BPO. Q6. How much time does it take to complete one selection process? 1-2 days18 3-4 days9 5-6 days3 Analysis Generally it requires 1-2 days to complete one selection process , while sometimes it may take 3-4 days as well and rarely it takes 4-5days for the completion of the recruitment and selection process. Q7.Do you think that Outsourcing is a better option for recruitment now a days? Yes22 No8 Analysis Outsourcing is considered to be a better option of recruitment now-a-days. Q8. What is the factor that leads to Outsourcing? High Attrition Rate8 Cost Cutting12 Increased turnover of the company7 To get efficient employees in less time3 Analysis Q9. What are the positive outcomes of Outsourcing the recruitment process? Getting the desired employees in lesser time17 Less Cost10 Less headache3 Analysis The most probable positive outcome of outsourcing the recruitment process is to get th e desired employees in lesser time and then comes the less cost.Q10. What are the negative outcomes of Outsourcing the recruitment process? Improper coordination14 Delays9 Low morale7 Analysis The main problem in outsourcing is that there are delays in fulfilling the requirement because of improper coordination between the organization and the outsourcing firm. Moreover the people who are outsourced are kept on off role payment have low morale as they do not enjoy the benefits that are enjoyed by people who are on the payroll of the company. CHAPTER-4 Findings, Conclusion and Recommendation 4. 1 SIGNIFICANCE OF STUDY :Without focusing the pattern of management, organization philosophy highlights on achieving a surely where all citizens (employees) can lead a richer and fuller life. Every organization, therefore, strikes for greater productivity, elimination of wastes, lower costs and higher wages, so the industry needs a stable and energetic labors force that can boast of production by increased productivity. To achieve these objectives a good recruitment process is essential. By which industry strikes right number of persons and right kind of persons at the right time and at right places through and the planning period without hampering productivity . 2 FINDINGS 1. )As the company outsource some of its work in the recruitment process so there is a need of proper coordination between the HR people in the organization and the people of outsourcing firm. And this can be done by conducting timely meetings in the organization between HR people and the outsourcing firm. This will also reduce the loop holes that hamper the process of recruitment. 2. )There is lack of proper coordination between the HR people and the Line Managers that leads to miscommunication and thus imperfection in the work. 3. Pressure of work in HR Department should be reduced by extending the workforce in the Department as this department is engaged in various works. This will not only reduce the extra pressure of work but it would also lead to a proper working system in the organization. 4. ) Attrition rate in the company is high due to the extreme work pressure, lengthy working hour Hour & job satisfaction. 5. ) Most of the candidates have bad impression of BPOs as during telecalling they cut the call immediately when they receive calls and come to know that the job opening is into a BPO.It is due the graveyard working shifts, no fixed days off, low motivational factors and monotonous nature of work. 6. ) The low standard image of BPOs is also formed amongst the candidates because very less importance is given to the educational achievements of the candidates . Even a 12th passed student can occupy the same designation as a fresh B. Tech Graduate/MBA/PGDM can, provided he/she has excellent communication skills. There is only difference of some rupees in monetary terms and even this difference is removed if the 12th passed candidate holds more than 5months of experience into an international BPO. . )I found that the main thing is that â€Å" HCL † is a brand name ,that is why freshers are willing to work in the organization even at a low salary. Also the company takes care of career management of their employees as they can pusue their executive MBA course from prestigious institute IIM-Kolkata and they can even switch off to different parts of HCL like HCL COMNET/TECHNOLOGIES availing the Inter Job Posting facility. 8. )According to the data analysis, it was found that the attitude and behavior of jobseekers are not favourable.Therefore the null hypothesis based on first objective is accepted while the alternate hypothesis is rejected. 9. )Also from the above analysis it was found that the services provided by the consultancy ‘Panache Solutions’ is satisfactory. Hence the null hypothesis based on second objective is accepted while the alternate one was rejected. 10. ) From the above discussions as HCL-BPO follows the current b enchmarking recruitment and selection practices, thus the null hypothesis based on third objective is accepted while the alternate is rejected. s 4. 3 CONCLUSIONThe study resulted into following conclusions: 1. )HCl BPO must have social culture to work in as it leads a proper environment to work in. This will also also reduce the attrition in the company. 2. )The company should increase the salary & recruit the efficient people for the growth of the organization & should minimize the recruitment of inefficient candidates who are ready to work at a low salary. 3. )Line Managers & HR Department should work in a loop so that information circulates in a systematic way in the organization and it does not lead to mental stress due to miscommunication. 4. Other Departments should co-operate the HR department so that a smooth working system can take place. 5. )A proper interaction with the Outsourcing firm should be maintained so as to reduce the number of grievances that arises in the orga nization due to improper coordination of the outsourcing firm and the organization. 4. 4 RECOMMENDATIONS 1. )Proper flow of information should be maintained so as to avoid miscommunication. 2. )Different department should cooperate with each other so as to reduce the loop holes in the system. 3. )An increment on the salary should be done timely so as to retain the efficient people in the organization. . )HR Department should focus on the quality and not the quantity so as to get efficient employees in the company. 5. )No. of people working in HR Department should be increased for the efficient working of the HR Department. 6. )Some social gathering of people should be conducted so as to maintain a social culture in the organization and this would also help in retaining the people in the organization. 7. )The lengthy working hours should be shortened or some intervals should be given for the refreshment of the employees to reduce the overburden of work. . )If possible, the employees should be given fixed days off . Also the employees who come from far places and avail the cab facility should be provided AC cabs due to scorching heat. ANNEXURE QUESTIONNAIRE Q1. What is the process of Recruitment at HCL- BPO? In-house recruitment Third Party Outsourcing Q2. What are the various parameters that are considered while people are recruited? Personality Communication Attitude`Knowledge Q3. What is the basis of recruitment? (Rate the following options: 6-highest, 1-lowest) Social NetworkingWalk-insInternal referencesCampus Hiring Outsourcing Q4. When do the company plans for recruitment? Beginning of Financial Year As per the requirement Quarterly ReviewWeekly Review Q5. What are the factors on which recruitment depends? Projections Attrition Business Expansion Q6. How much time does it take to complete one selection process? 1-2days 3-4 days 5-6 days Q7. Do you think that Outsourcing is a better option for recruitment now a days? YesNo Q8. What is the factor that leads to Outsourcing? High Attrition RateCost CuttingIncreased turnover of the CompanyTo get efficient employees in less time Q9. What are the positive outcomes of Outsourcing the recruitment process? Getting the desired employees in lesser time. Less Cost Less Headache Q10. What are the negative outcomes of Outsourcing the recruitment process? Improper Coordination in the system Delays in fulfilling the requirement Low Morale JOB ANALYSIS FORM OF HCL INFOSYSTEMSLTD. Job Title†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Code No†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦ Location †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Department†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Analyst†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Reason for the job †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Supervised.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Wage or salary range†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Relation to other jobs: Promotion from†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Promotion to†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Job summary: Work performed:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Major duties :†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Other tasks:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Equipment/Mac hines used:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Working Condition†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Skill Requirements: Education: (Grade or Year) Training : Job experience : (a)Type of experience†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. (b)Length of experience†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Supervision : (a) Positions supervised†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. (b) Extent of supervision†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..Job knowledge : (a) General †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (b) Technical†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (c)Special†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Responsibility : a)For product and material †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. b)For equipment and machinery†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ c)For work of others†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. d)For safety of others†¦Ã¢â‚¬ ¦ Physical Demands : Physical efforts Surroundings Hazards Resourcefulness SPECIFICATIONS FORM OF HCL Job Title : Drill OperatorDepartment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Job Code †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. REQUIREMENTS 1. EDUCATION : Ability to read and understand production orders and to make simple calculations. Preferably High School Certificate. 2.TRAINING AND EXPERIENCE: No special training required . Requires one month experience to learn job duties and to attain acceptable degree of proficiency. 3. PHYCIAL EFFOR T: No special physical effort is required. 4. MENTAL SKILL: Requires reasoning to interpret instructions and drawings and productions orders. Must be able to concentrate when operating. 5. SUPERVISION : Routine checking and no close supervision required. Specific but no detailed instructions. 6. Responsible for own work only. Only routine responsibility for safety of others. PROCEDURE OF RECRUITMENTFollowing process of Recruitment has been followed in HCL . REQUISITION 1) For new requirement or for replacement a manpower the given requisition format is to be filled up by Head of the Division/Department and forwarded to HRD after obtaining MD’s approval. INTERVIEW SCHEDULE Date: Venue: Position: NAME OF THE CANDIDATETIMEREMARKS INTERVIEW CALL LETTER Date —————- Dear Sir, â€Å"___________________________________________________† This has reference to your application for the above mentioned position in our organisation. We are pleased to invite you for a meeting with the ndersignedon†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. at†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦a. m. /p. m. please confirm this appointment. We have enclosed a blank personal Data Form. Please fill this in and bring with you along with your educational and experience certificates / testimonials in original for the meeting. No TA/DA shall be admissible for attending this interview. You will be reimbursed to and for train fare by 1st / 2nd class for attending this interview. We take this opportunity to thank for the interest you have shown in joining our organisation. Yours sincerely, For HCL InfosystemsLtd. Authorized SignatoryPreliminary interview of the candidates is conducted by HRD based on Personal Data Format given below filled up by the candidate with the help of technical person along with the Dept. Head. HCL Infosystems Ltd. Address: PERSONAL DATA FORM POSITION APPLIED FOR SOURCE Name_________________________________________________________ ____ SurnameFirst NameMiddle Name Present Address ________________________________________________________________ Phone_______________________________ permanent Address _____________________________________________________________ __________________________Phone______________________________Date of Birth:Religion:Nationality: Marital Status:Sex:Date of Marriage: Languages Known Speak Read Write _________________ __________________ Father’s Name ————————————— & Occupation—————————————– Spouse Name: OccupationNo. of children: Educational / Professional Qualification Start With Latest Degree/ Diploma Degree/ DiplomaInstitution/ University/BoardYears From ToMain SubjectDivision & % of marks Publication & Membership Special Interest/Hobbies Employment Record: (Starting from present to first one )Period From ToName of EmployerDesignationNature of Duties PerformedGross Salary Detail of Present Salary Basic HRAConveyanceBonusLTAMedicalSuperannuationP. F. Others Salary Expected: Joining Time Required: Are you ready work anywhere in India: Relatives & Acquaintances in HCL NameDesignationDepartmentRelation Any other information which you think should be taken into account while considering your candidature References:please give name and address of two persons who knows you professionally or under whom you have worked. Name: _____________________________________ Nature ofAcquaintance : ______________________________ Position : __________________________________ Address : __________________________________ Tel . :Off. :____________ Res. :___________ Off. :_ __________ Res. :___________ Declaration: I hereby authorised verification of all statements in the record and shall agree to produce any documentary evidence in proof of above statements as desired by NPL. I certify that all the above statements are true and understand that misrepresentation or mission of facts called for in this from will cause separation from the company’s services without any notice or compensation.Date________________Signature___________ FOR OFFICE USE ONLY Test Performance INITIAL INTERVIEW NOTES 1. PERSONALITY 2. MATURITY 3. COMMUNICATION 4. SELFCONFIDENCE 5. JOB KNOWLEDGE 6. OTHERS FINAL INTERVIEW RESULTS SALARY FIXATION SHEET DESIGNATIONCATEGORYLOCATION ITEMPRESENT ACTUAL P. M. OFFERED ACTUAL P. M. OTHERS: Joining Date:Probation Period: DATEHODHRDDEPTT. Final approval for Asst. Manager and above is after final interview by the MD. Travel Expenses to outstation candidates are reimbursed as per the ravelling rules existing in the company, in format given below. ACCOUNTS DEPARTMENT OUTSTATION CANDIDATE TRAVEL EXPENSES REIMBURSEMENT NAME : —————————————————â €”——————- ADDRESS:————————————————————————- INTERVIEW DATE :————————– POSITION :———————- DATEPLACE(FROM-TO)FARE(AMOUNT RS. ) TOTAL : DATE : SIGNATURE OF THE CANDIDATEHRD DEPARTMENT After final selection Letter of Intent is issued in the following format LETTER OF INTENTWith reference to your application and the subsequent interviews you had with us, we are pleased to offer you the position of â€Å"______________† in our organisation at mutually agreed terms and conditions based at _______________. However you are liable to be transferred to any of our sites / sister concerns / associates companies at the sole discretion of the management. You will report for work on _____________at______________, failing which this offer will stand automatically withdrawn. The detailed letter of appointment will be issued to you on your joining. Please submit the following documents at the time of joining :- . 3 passport size photographs. 2. Copy of last appointment letter, relieving letter & salary certificate. 3. Photocopies of educational and experience certificates. Please sign you to our organisation and wish you a successful career with us. Yours sincerely, For HCL InfosystemsLtd. Authorized Signatory V) JOINING FORMALITIES On the joining detailed appointment letters are issued as per below mentioned levels:- 1) APPOINTMENT LETTER Language for below Asst. Manager level is given in the following format . ‘BELOW ASSTT. MANAGER LEVEL’ ___________________Dated : ___________________ __________________ ___________________ LETTER OF APPOINTMENT Dear Mr. __________________________ With reference to the offer letter no. ___________________ ___dated __________ we are pleased to appoint you as ____________________ on the following terms and conditions: 1)Ordinarily your period of probation will be Six months which could be further extended for a period not exceeding three months and during probationary period/extended probationary period your services are liable to be terminated without any notice or without assigning any reason or compensation in lieu thereof. )EMOLUMENTS: A)you will be paid following emoluments: Basic Salary: Rs. __________ p. m. House Rent Allowance:Rs. __________ p. m. Local Travelling Expenses:Rs. __________ p. m. You shall also be entitled to benefits like Bonus, Gratuity, PF, ESI & L. T. C as per rules of the company. B)Further increment will be based on efficient, satisfactory and loyal discharge of duties and may be withheld in case the standard of work and conduct is found subnormal of may be accelerated in case the same is adjudged to be commercial at the discretion of the management. )Your p lace of posting will be at our _________________situated at _______________ ¬Ã‚ ¬Ã‚ ¬Ã‚ ¬-_____. However, you are liable to be transferred to any of our sites/factory/office at the discretion of the management. 4. During the period of your employment, you shall not secure or try to secure any other post and undertake any course of study or work on part time basis without the pronouncement or the Management in writing.You will also not hold any office of profit outside the company or engage yourself in any other trade or business either part time, or full time, whether for profit or gain, or on honorary basis or otherwise, engage in an insurance agency or commission agency etc. without the prior written permission of the management. 5. Your hours of attendance shall be regulated to suit the duties entrusted to you from time to time, subject to the statutory provisions. 6.You shall be governed by the rules and regulations of the company in force from time to time, that may be applic able to you. 7. In the event of your confirmation in writing, in addition to the terms and conditions mentioned in this letter, except para (1): a)You will be liable to be retired on your reaching the age of 58 years or earlier if found medically unfit. The organization shall have the right to have you medically examined as and when considered necessary by a registered medical practitioner or by the Company’s medical officer. )The employment will be liable to be terminated on either by giving one month’s basic salary in lieu thereof. However, no notice would be necessary to be given by the organisation if in their opinion you are found guilty of any gross misconduct as generally understood in employment, particularly disobedience, insubordination, insolence and acts subversive of discipline, habitual negligence of duties, distrust, dishonesty or embezzlement, illegal strike, habitual late attendance, absence, go-slow etc. . In case any misconduct is alleged against you , you are liable to be suspended forthwith without any salary or allowance, pending such inquiry, if in an inquiry you are exonerated of the charges, you will be entitled to full salary as if you were on duty. In the event you are found guilty of the charges levelled, irrespective of the punishment imposed, you shall not be entitled to any payment for the period of suspension. 9.The above mentioned â€Å"terms and conditions of services† shall prevail so long as the same are not either modified or they will also be subject to such other and further rules and regulations which may be notified by us by putting a notice in writing on the notice board put inside the premises. 10. Your date of joining the services in the organization is ______________ 11. This letter is being offered to you in duplicate. In case the terms and conditions expressly enumerated above are acceptable to you, please sign the duplicate copy of this letter in token of your having read, understood and accep ted the terms and conditions mentioned above. 2. Please note that the court of jurisdiction shall be at New Delhi. We welcome you to our organisation and wish you a successful career with us. Yours sincerely, For HCL InfosystemsLimited, AUTHORISED SIGNATORY ACCEPTANCE I have clearly understood the terms and conditions mentioned in this letter of appointment and I hereby accept the same. NAMESIGNATURE DATE 2) Appointment letter language for asst. Manager to manager is given in the following format. FOR ASSISTANAT MANAGER TO MANAGER Dear Mr†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Date†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..APPOINTMENT LETTER With reference to the offer letter no. _________________ dated________________, we are pleased to appoint you in our organisation on the following terms and conditions:- 1)Designation :Your position in the company will be †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2)Date of Joining : Y our date of joining the services in the organization is†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3)Probation Period: Ordinarily your period of probation will be Six months from the date of joining. Management may extends the probation period depending upon your performance.On successful completion of probation, you will be issued a confirmation letter. During the probation period, your services are liable to be terminated without assigning any specific reason, whatsoever without giving any notice. After confirmation the notice period will be one month or one month’s basic salary on either side. 4)Salary Details: Your Basic Salary will be Rs. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. /- p. m. (Rupees †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ only) In addition you will be entitled to House Rent Allowance of Rs. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦/- p. m. Rupees †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦only) You will entitled to reimbursement of Local Travelling Expenses upto a maximum limit of Rs. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦/- p. m. (Rupees †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. only) You shall also be entitled to benefits like ESI/Medical Reimbursement, LTC, Bonus Exgratia, Gratuity & PF as per rules of the company. 5)Place of Posting:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ However, you would be liable to be transferred/posted at any of the existing or proposed locations of the company or its sister/associates companies at the sole discretion of the management. )The company normally does not permit employees to engage in any other business or work, either directly on their own account or indirectly and you will be expected not to do so without prior consent of the m anagement in writing. 7)You will be governed by the rules and regulations of the company as applicable in force, amended or altered from time to time during the course of your employment. 8)You will automatically retire from the services of the Company on attaining the age of 58 years. You may be retired earlier if found medically unfit.Please sign the duplicate copy of this letter signifying your acceptance and return it to us. We welcome you to our organisation and wish you a successful career with us. With best wishes, Yours sincerely, For HCL InfosystemsLimited, AUTHORISED SIGNATORY I agree to accept employment on the terms and conditions mentioned above and agree to abide by all the rules and regulations of the company. NAME SIGNATURE DATE 3)Appointment letter language for sr. manager and above is given in the following format. FOR SR.MANAGER AND ABOVE Dear Mr. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦

Smart Soleh Slides

STUDY SKILLS (UUB 3013) ACADEMIC ACTIVITY PREPARED FOR: MADAM SITI NOOR AMYAH BINTI KHASBULLAH PREPARED BY: AIN NADIA BINTI ZAILAN (KJC1190154) AHMAD HEIKHAL BIN AMIR HAMZAH (KJC1190261) AZUADI BIN ZAHARIN (KJC0970162) DANIAL SHAM BIN MOHAMAD SHAMIN SHARMENDRAN (KJC1080452) HAIKAL BIN MOHAMAD NAZRI (KJC1160329) MOHAMMAD SHAHIN BIN MUHAMMAD NAZIR (KJC1160277) SYED MUZAMMIL BIN SYED ROSLAN (KJC1160022) SUBMISSION DATE: 30TH NOVEMBER 2011 Contents Introduction1 Objectives2 Organizational Chart3 Details of the Program4 Tentative Activity4 Treasurer5 Progress Report6 Conclusion9 Appendix IntroductionAs we all know, for our group assignment for Study Skills subject, we need to conduct an academic activity in an education institution. The main idea is to apply our knowledge about Study Skills in our own perspective based on the different level of education. Thus, our group has chosen to execute an activity at Smart Soleh Integrated Preschool located at Kota Damansara. This particular pre-sc hool consists of 30 pupils that range 4 to 6 in years. We would like to give an honorable thanks to our lecturer and advisor, Madam Siti Noor Amyah Binti Khasbullah for advising us throughout the planning and preparation period.Also, we would like to thank Madam Nor Banum Md. Noor, as the principal of Smart Soleh Integrated Preschool for approving our proposal and allowing us to execute our academic activities. We believe that children learn well when they are happy and having fun. Through game-based activities we aim to provide an environment where all children will feel valued and happy. We encourage the children to actively participate in their own learning and where, we hope, they will want to explore and learn more.We actively encourage positive relationships where children have high levels of self-esteem and self-confidence, developing care and respect for themselves, others and their environment. Furthermore, we stresses on teamwork and toleration so that the children will le arn how to work with others in the future. During our activities, we are trying to  provide a high quality material that will develop their intellectual skills, ensuring that children are happy and involved with their own learning. We rewarded the children with useful prizes such as stationery items and goodies so that they will compete healthily with each other. ObjectivesFor this particular academic activity, there are two different sides of objectives, first is the objective for the Study Skills Assignment and second is the objective for the children in the preschool. Firstly, by doing this project, our objective is to complete our assignment for Study Skills subject as we were assigned by our lecturer to execute an academic activity at the educational institution. Therefore, we will achieve our objective as soon as this project is done. Furthermore, our objective is to practice teamwork and to tolerate with all of our team members as implementing what we have learnt in Study S kills subject in this semester.Secondly, our objective for the children in the preschool is to create fun learning for the children by conducting a game-based activities as children love to play and they actually learn from it. All of the structured activities that we planned will benefit the children at the end of the day as we focused in academic mainly. Paradoxically, the children learn new things faster than we do, therefore we have to carefully create an interesting and beneficial educational activities. We also aim to provide an inclusive, safe, caring and stimulating environment for the children.Children need those elements in order for them perfectly absorb the learning experience. Safe and caring environment are important since children are active and at their age, they do not implement safety action yet. As a matter of fact, it is our responsibility to provide safe and caring yet stimulating environment for them regardless how we do it. On the other hand, our objective is also to provide a balance, carefully structured activities for the children based on his/her individual developmental needs to foster their well-being, self-esteem and personal development.Children have different characteristics just like we humans do. They think differently, they behave differently and they learn differently. We might confront passive child whom can be characterized as aimless and lethargic. The passive child's facial expressions are dull, with little indication of alertness. Also, we might confront hyperactive child. These children would be continually moving about, exploring the environment around them and in the process creating chaos. For this reason, we have to create carefully structured activities for them to develop their personal development.Last but not least, we also aim to provide regular opportunities for communication and understand well the main of interaction with little kids and exchange and discuss information concerning the child’s develop ment. For instance, we promote teamwork and toleration to the children so that they know how to work with others in learning and everyday life. Organizational Chart Details of the Program Name of the program: Fun Learning – Alphabets ;amp; Numbers Date: 17th November 2011 Time: 09. 30 – 11. 30 am Location: Smart Soleh Integrated Preschool Ground Floor Block A,Pangsapuri Tainia 11/3, Jalan Kenyalang, Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan. Number of participants: 30 pupils Tentative Activity Date| Time| Activity| 17th November 2011| 09. 30 am| Arrival| | 09. 30 – 10. 00 am| Introduction: â€Å"Ice-Breaking†| | 10. 00 – 10. 30 am| Musical Chair| | 10. 30 – 11. 00 am| Academic Activity: * Word Puzzle * Dot-to-Dot * Maze Game| | 11. 00 – 11. 15 am| Prize-giving Ceremony| | 11. 15 – 11. 30 am| Farewell| Treasurer Budget: RM10. 00 X 7 person = RM70. 00 Date| Place| Expenditures| Items| Total(RM)| 5/11/2011| Carrefo ur, Subang Jaya| Prizes ;amp; Goodies| * Stationeries * Goodies * Miscellaneous| 52. 05| 16/11/2011| SNY Stationers, LCS| Activity| * Sketch Book * Stickers| 6. 30| 17/11/2011| SNY Stationers, LCS| Activity| Photocopy A4| 2. 50| 18/11/2011| Hassan ;amp; Norma| Expenses – Volunteer’s Treat| Food| 9. 00| TOTAL| 69. 85 | Progress Report Academic Activity at Smart Soleh Intergrated School We were assigned to conduct an academic activity at educational institution.The venue was proposed by Azuadi Bin Zaharin, as the place is near and it is convenient for us. The activities were proposed by all of the group members while the budget were proposed by the treasurer and project director during our first meeting on the 5th October 2011. The planning took about two weeks before the paperwork was done. There were several impediments to progress such as the group members have difficulty to attend the meeting, lack of communication and been loaded with other assignments. However, we managed to reconcile and make sure that the project is going well.The requested permission letter was given to us by our lecturer ;amp; advisor, Madam Siti Noor Amyah Binti Khasbullah on the 20th October 2011. The permission letter to conduct the academic activity at the educational institution was then sent to the principal of Smart Soleh Integrated Preschool by Azuadi Bin Zaharin. The principal accepted our permission letter and approved our proposal along with fixing the date, which is on the 17th November 2011. As soon as the proposal has been approved, we made the preparation. The budget were collected by the treasurer on 10th November 2011 from all of the group members.With the budget, the expenditures were made by the project director, Ain Nadia on 15th November 2011 by purchasing all the items to be given as prizes and goodies to be given as treats to the children. The next day, the items needed for the academic activities were purchased. After everything is complete, the fi nal preparation was done by confirming our arrival tomorrow to the principal. On 17th November 2011, we departed from Universiti Tun Abdul Razak, Leisure Commerce Square at 8. 30am. The traffic was badly congested. However we managed to arrive at 9. 30am.Our arrival was welcomed by the giggles and cheers from the children before we were formally welcomed by the principal. We introduced ourself to the principal and teachers before we started the introduction to the children. The introduction began with the emcee speech by Ain Nadia, and followed by each members introduced their names and the nickname that that kids can call them. Then, all of the members, responsibled as the facilitators, chose five children to be in each group. There were six groups altogether. The â€Å"Ice-Breaking† activity was conducted by the facilitators in a two-way communication with the children.The facilitator are responsible to take care their respective group through out the activities until the e nd of the event. Moving on to the next activity, while the facilitators were busy entertaining their group, our volunteer, Kathiravan which was our photographer at the same time, helped us to prepare for the next activity which was Musical Chair. Fourteen chairs were arranged in a circle. One of the facilitator, Syed Muzammil who was in charged for the sound system, prepared the songs for the game. The six groups were divided into two, three groups to participate in the Musical Chair while another three groups to be the audience.There were two rounds of the Musical Chair game before we finally have our respective winners to compete in the final round. The winner received a colouring book with a colour pencil set while the other children received goodies for each time anyone got eliminated from the game. The highlighted activities are done in the same room to avoid confusion as our objective is to provide an inclusive, safe, caring and stimulating environment for the children. We con ducted the activities freely by sitting on the floor in groups. Each group were given a piece of activity paper.The first was Word Search, continued with Dot-to-Dot and lastly the Maze Game. The objective of the game is to find the fastest team to complete the activities on condition of teamwork. During the activity, the facilitators observed their respective groups. We found that, there were active children, less-active children and also a hyperactive child. For the active children, we encourage them to be competitive and build their teamwork. However, for the less-active children, we helped them to adapt in the activity, build their self-esteem and convinced them that they can do it.A facilitator took the responsibility in taking care of the hyperactive child while the emcee helped him to take care of his group. We hold on to our objectives which are to provide a balance, carefully structured activities for the children based on his/her individual developmental needs to foster the ir well-being, self-esteem and personal development and provide regular opportunities for communication understand well the main of interaction with little kids and exchange and discuss information concerning the child’s development.Finally, we carried on to the next event, which is the prize-giving ceremony. The fastest groups for each activity were given prizes. The winner for the Word Search game was Haikal’s group, while the winner for the Dot-to-Dot game was Ahmad Heikhal’s group and the winner for the Maze Game was Mohammad Shahin’s group. We had a special prize which was a hamper for the group with the best teamwork. After the observations and discussions with the facilitators, we awarded Danial Sham’s group the best teamwork award as we saw them highly cooperating with each other and tolerated in an impressive way.This is what Danial Sham had to say about his group, â€Å"There are types of children that I met in my team. Izah was the moth er of my team because whenever a child was crying she would go to the kid and comfort the kid. She would also arrange the â€Å"kepiah† on the boy’s head, if it’s slanting a bit then she would arrange it back. Adam who was funny, active and loving, gave me a gentle hug when we were about to leave. Sofea was the Informative one because I am not very good with names and whenever I forgot their names she would tell me their names.They do not judge or think badly of you they would just help you when you got a problem. They easily make friends; they do not choose them by his or her status. We also did an activity where we must complete a maze puzzle, connect the dots and Sahiba, my team didn’t won a single prize because we didn’t finish first in every activity, but we still had fun because I push them to finish the activity instead of moping and feeling sad. When we got the prize for most cooperative team they were happy because we finally win something . We had a photography session in the end to capture our moments together before we say farewell and as part of our assignment, we need the photos to prove that we have execute the activity. Surprisingly, right after the photography session with the children, principal and teachers, the children sang the song â€Å"You’ll Be In My Heart† from the film Tarzan. We were deeply touched, by the sincerity of the children. It was the best farewell that we had. The children lined up in two rows, boys and girls, they shook hand with all of us, and we gave them inspirational words to them.We bid farewell and thanked the principal, teachers and all of the children for the great day we had with them. The academic activity has been successfully conducted. All of the group members felt relieved and happy at the same time. The activity went well and smoothly, just the way we planned it to be. Conclusion In particular, we as a group believe that the project of ours is a big success. W ith a big help from our lecturer, family and friends, we managed to pull out a great activity with those exciting and energetic kids at the preschool.Not to forget, the principal and teachers of Smart Soleh Integrated Preschool whom has given us support and guidance in order to make this project going smoothly. At the same time, we also have encountered several problems while executing this project. For example, to handle quite a number of energetic pupils, react towards the situation when there are passive kids that can easily cry, and to understand what the kids are trying to voice out, etc. These actually become a challenge for us to conduct the ideal form of education skills and to meet up the criteria needed to deals with those kids.Dealing with that, we have to analyze back our input and try to cope back with the kids using our redraft plan and some adjustments. After the whole two hours, all of the members agreed to feel mentally exhausted. This assignment is very different t o compare with other subjects’ assignments. We learnt how to cope with the pressure, we learnt how to really be patient and we learnt to be friendly and nice despite our aggressiveness. The two hours were not easy for us, but we hold on until the end proving that all of us can actually encounter this type of challenge.In the meantime, the main plan and the designated antennary have work well with the cooperation from all the group members. Besides that, the teachers also have helped us a lot in handling the problematic kids and preparing the props. We managed to conduct several academic activities focusing on the kid’s intellectual skills and soft skills. Alongside with the activities, we also played some games and sing-a-long with those kids. Lastly, with two hours time, we believe that we gave the best activity and gained a lot of informative knowledge about kids education development.The best thing that we gained from the assignment is the teamwork. We learnt how to work with each other, how to tolerate and how to communicate with each other. Than just classmates, we became teammates and that is a good thing. We helped each other during the activity, to cover everyone’s back and to complete the task together. However, we suggest that for this kind of assignment, the university should sponsor some budget in order for us to organize a better activity.It will be convenient if we get the sponsor, we could create a better structured activities that requires a little costly budget. Furthermore, we suggest that the university can provide the transportation for us to the educational institution to avoid transportation problem. Overall, we can conclude this activity is a good and yet fun to gain and utilize the knowledge about the Study Skills subject. This kind of activity has helped us a lot to understand well about the Study Skills knowledge and how to implement it.To put icing to the cake, we felt very happy and enjoy while doing this projec t and we would love to conduct the same activity in the future again in any chance.Total Word Count : 2,774 Appendix Arrival ;amp; Preparation Introduction: â€Å"Ice Breaking† Musical Chair Academic Activity: Word Search, Dot-to-Dot ;amp; Maze Game Prize-giving Adi’s Group Shahin’s Group Ahmad Heikhal’s Group Amil’s Group Danial Sham’s Group Haikal’s Group Farewell With all the kids ;amp; teachers Academic Activity Word Search Academic Activity Dot-to-Dot Academic Activity Maze Game Receipts

Compare the relationship and characters Essay

As Winston continues to write his diary, he begins to write it as though it were for O’Brien to read. Despite the fact that Winston has been having a relationship with a woman called Julia, he still feels the need to look toward O’Brien for approval of his ideas. When O’Brien invites him to his house, Winston begins to believe that in fact, O’Brien is a conspirator against the Party. Winston visits O’Brien and admits to being a â€Å"thought criminal†. O’Brien tells Winston that â€Å"The Brotherhood†, a shadowy organisation run by Emmanuel Goldstein that is working against â€Å"the Party†, does indeed exist. O’Brien is thorough and concise in his explanation. We see very subtle clues however, that O’Brien could be leading Winston into a trap. He is unsurprised to hear Winston repeat the quote from his dream â€Å"we shall meet again in the place where there is no darkness† and repeats it himself as though it were repetition of a previously held conversation â€Å"‘in the place where there is no darkness’ he said, as though he had recognised the allusion. † (Page 185) He also say’s earlier â€Å"we are the dead† (Page 183). This was something Winston had said earlier in the book that O’Brien couldn’t have heard unless he had been spying on him. Despite this Winston’s admiration grows for O’Brien to almost worship. Again this reinforces Winston’s weakness. Despite the fact that O’Brien could easily be a member of the thought Police attempting to entrap him, he is quite willing to admit to being a thought criminal. Even though O’Brien gave off a suggestion that he may have been spying on him, Winston suspicion is not aroused and in fact his admiration of O’Brien is increased. O’Brien seems to be everything Winston is not. Winston is neurotic, nervous and physically weak. He lacks the power to change the world he lives in and looks to others to take the initiative and lead him in his revolt against the system. O’Brien is so calm, cool and collected. He gives off an air of inner strength and power this is accentuated by his strong physical form. Despite this he also has a softer, kindly side to his nature. He seems to have all the answers to Winston’s questions and makes him feel safe â€Å"When you looked at O’Brien’s powerful shoulders and his blunt-featured face, so ugly yet so civilised, it was impossible to believe he could be defeated† (Page 183). Winston shows all the classic signs of looking toward O’Brien as a father figure. Later on after receiving â€Å"the book† from O’Brien, a piece that Documents the true state of the world and how to bring down the party, Winston is captured by â€Å"The Thought Police† He is taken to the â€Å"Ministry of Love† There are no windows and the lights are constantly on. Suddenly the statement â€Å"the place where there is no darkness† comes into focus. What had seemed like a positive analogy with the Darkness alluding to the unpleasant world of 1984 is turned on its head. What was really meant was that the place where there is no darkness is actually a jail, where the lights are never turned off. Winston still has a blind faith in O’Brien and futilely believes that O’Brien may try and save him. However, O’Brien and Winston are about to meet again, but their relationship is about to enter a new stage. When O’Brien appears at the door of his cell, Winston even now deludes himself into thinking that O’Brien has been captured. However he soon puts Winston straight indicating that he is Winston’s incarcerator and telling him â€Å"You knew this Winston† and adds â€Å"you have always known it† (both Page 251). After a series of beating that degrade Winston to a state of almost complete humiliation, O’Brien begins to interrogate him. O’Brien begins by breaking him down with a series of torture techniques and drugs. In one instance, O’Brien takes Winston’s symbolic stance that â€Å"Freedom is the Freedom to say 2 + 2 = 4† and through a series of Electrocutions makes Winston start to believe that 2 + 2 actually = 5. O’Brien tells Winston that by controlling memory and records, that â€Å"The Party† can dictate reality â€Å"who controls the past controls the future and who controls the future controls the past† (Page 260). O’Brien also tells Winston that they do not intend to punish him, but simply convert him to their ways of thought, before he is executed. O’Brien has undoubtedly become Winston’s tormentor, putting him through horrendous torture. He has broken Winston down and begins to undermine all of his free thinking ideas. O’Brien and Winston move toward a Teacher/Pupil relationship. Like a promising student Winston questions O’Brien’s beliefs, forcing him to justify them. Whilst O’Brien almost sees Winston as a proti gi e, trying to show Winston the error of his ways â€Å"He had the air of a Doctor, a Teacher, even a Priest, anxious to explain and persuade rather than punish. † O’Brien also displays an ability to read Winston’s mind. It may be that he has a telepathic power, but it could also be the scientific approach that O’Brien seems to take with everything he does. He is an expert in the subject of thought. I believe that he has studied Winston in immense detail over many years and can actually predict his thought patterns. O’Brien has already thought out their conversations in his head and predicted Winston’s responses. He is an experienced interrogator and probable member of the Thought Police. It is likely he is able to pick up from a person’s expressions and body language what they may be thinking. I also think that the link between them may have seen O’Brien take a special interest in Winston, maybe the same thought patterns had crossed O’Brien’s mind at some stage in his life. Eventually Winston is almost completely â€Å"cured†. However, he retains his love of Julia. O’Brien decides to expose him to his worst fear in Room 101. Winston wears a mask that allows rats to be released on his face. He has an immense fear of Rat’s and finally screams out for them to be released on Julia instead of him. Finally O’Brien has reached through into his soul and Winston is truly defeated. The book ends with Winston drinking coffee in a bar where Traitors live out their days before execution. Winston has abandoned all his ideas of free thought and rebellion. He realises that rather than hating Big Brother, he actually loves Big Brother. O’Brien and Winston’s relationship goes through several stages. It starts with Winston seeing O’Brien as a hope, somebody who might be having the same thoughts as him. Then he believes O’Brien will be the freedom fighter who will put an end to the totalitarian state the world has become. Finally he becomes Winston’s tormentor, inflicting pain on him in order to â€Å"cure† him of his â€Å"disease†. Through all this though O’Brien and Winston’s relationship maintains a theme. Winston looks up to O’Brien as somebody with immense Power, who can protect him and control his destiny. Even during torture when O’Brien is unseen Winston believes he is there, orchestrating the beatings and keeping him alive. He believes blindly throughout that O’Brien is his saviour. In the end perhaps O’Brien does become his saviour. Winston finally is released from the fear of Big Brother and detection for thought crime. He loves Big Brother and looks forward to his execution. In the end, despite the tragedy of his failure, Winston finally seems to be able to face his fate alone.

Engineering Coursework Example | Topics and Well Written Essays - 1000 words

Engineering - Coursework Example Identify the problem. 2. Find the best solution quickly. 3. Carry out the solution. 4. Get a routine follow-up afterwards. 5. Make sure to check with your doctor occasionally. 1.4: (30 words) First I would completely clean and clear off the workspace. After that, I would lay out all the necessary materials, including the layout above everything and then start my assembly. 1.5: (125 words) Risk assessment in the engineering workshop includes making sure that everything is in place properly before and after work is begun. Hazards may be minimized by ensuring that all elements (whether they be electrical or chemical in nature) are handled appropriately, using proper PPE techniques, precautionary measures, and any other preemptive measures in order to prevent unnecessary injury or damage to property. In order to improve the safety of the workplace in the PPE environment, it is a good idea to make sure that the handling of all materials are in accordance with health regulations as dictate d by the region in which one is living. There may also be various local ordinances one may have to be aware of, so that is important to note. 1.6: (125 words) Cleanliness. The workspace should always be clean and neat. It is a bad idea to even think of accidentally mixing chemicals, which could either explode or give off toxic gases. In a PPE environment that is well-maintained, that is much less likely to happen. The workspace should be cleaned before and after assembly. Orderliness. The workspace should be completely orderly and neat. Every object should have its place. Safety. Every safety measure that is operable should be employed in order to secure and assure the safety of the person or people working in the lab. At no time should any safety regulations be overlooked. Workspace Designed to Code. The workspace should be designed to local and federal code. There aren’t exceptions. Tasks -- Part 2 2.1: (30 words) The chosen events are: A) Fire breakout; and B) Chemical spi llage. Your report should address the points like: How you would report the incident. A) Call the fire department. B) Call the Poison Control Center. The documents you will use. A) Use the document on the fire extinguisher. B) Read about the chemicals involved in the spill. Who you would report this incident to. A) You would report this first to the fire department, then supervisors. B) You would report this first to the paramedics, then to supervisors. If someone was injured how you would get help. A & B) Wait for paramedics to arrive but lay the person flat on their back if possible in either case. 2.2: (30 words) To maintain good working relationships, one must: 1. Be polite, prompt, prepared, and participatory. 2. Maintain professional conduct at all times. 3. Keep one’s workspace clean and neat every day. 2.3 (125 words) 1. Make sure all the exits are marked clearly. A lot of the exits that were noted were not marked clearly as exits†¦ important if there is a fire a nd one needs to escape. 2. Make sure there are easily-readable escape plans posted throughout the building. Occasionally floor plans were hung up regarding which door(s) to escape through when dealing with a fire. However, there were not as many as one would’ve liked. 3. Have the fire department’s number located on all the maps. This will make calling the fire department easy in case of a fire. Also, the number of the local police on campus maps would also be helpful. 4. Have a good intercampus communication

The Correlation Between Energy Reduction During The Operation Of A Essay

The Correlation Between Energy Reduction During The Operation Of A Building And The Carbon Footprint Of It - Essay Example In addition, the carbon footprint of a building is dependant on the dimensions of the proper coordination of the forms and space put in place over the time. This means that during the construction, the design should aim at energy reduction so that the amount of carbon footprint is reduced significantly. Modern housing design is a work aimed at satisfying customers need, setting measures of transforming the world by the architectural work and ensuring the quality of buildings (Bentley, 1999). In this regard, the design and transformation heavily rely on historical background and knowledge of the performers to make sure that the amount of carbon footprint is kept at manageable levels. Building design and transformation could be enhanced by applying a typological approach to analyze them, their evolution and the perspective of growth of architecture discipline. Therefore, this essay focuses on the correlation between energy reduction during the operation of a building and the carbon foo tprint of it. Buildings and Planning The amount of trapped energy must be reduced to eliminate carbon footprint of buildings and enhance their stability as well (Retail Forum for Sustainability, 2011). The cities are amalgamations of different types of buildings round, stories and flats, thus safety concerns such as reduction carbon footprints is paramount (Smith, 2005). The buildings are constructed in away that satisfy all the population strata in terms of safety, economic situation, gender, and age. Toward the residential areas are the shops, supermarkets and merchandises which supplies the peoples needs at the residential areas. The buildings are served with social amenities such as the clubs, churches and schools (Davreu, 2008). The Latest Building Designs and Energy Concerns Modern housing design transformation is spreading across the world at a high rate; this could be seen with the sprawling of modern cities in England like the Poun-dbury (Bentley, 1999). Therefore, increasi ng the need for adequate education on energy reduction is necessary to eliminate carbon footprint of buildings and enhance their stability (Forester, 2007). Achieving zero-carbon buildings is expected to be another exemplary work of architects, and must be ensured when the building is under construction. Other cities include the Vancouver of Canada, the Orchid Bay of Belize, the McKenzie Building and Val d’Europe of East Paris has been constructed in a manner that significantly reduced trapped energy (Wheeler, 1998). This was an attempt to eliminate carbon footprint of those buildings and enhance their stability. In addition, energy reduction ensures sustainability of the buildings and sustainable development (Yudelson, 2009). Apparently, sustainability and sustainable development in building construction is a term mostly applied by building planners’ inconsideration environmental and demographic factors which influences building set up. As compared to early population , the modern population has increased in population as well as change in their social economic activities (Forester, 2007). For this reason, building planners must develop a mechanism to cater for space in the building centers as well as the increase in trend over environmental pollution and safety concerns. In addition, the planners should address issues tied with social resources, pollution in the building centers, energy reduction, climate changes and building heat islands to eliminate carbon footprint of buildings and enhance their stability (Retail Forum for Sustainability, 2011). Sustainable development should be created in away that the short and long-term healthy growth of a building centre should be maintained (Smith, 2005). This takes the aspect of effective

International businss Case Study Example | Topics and Well Written Essays - 500 words

International businss - Case Study Example Global market entry strategy requires intensive branding and promotion that would meet the diverse needs of various communities (Donnellan, 2014, pg.150).Besides, sound product, pricing and distribution has been critical in elevating Tommy Hilfiger to status of international firm. In this respect, promotion through global personalities and licensing brand association with great companies does wonders. The greatest challenge most firms may face is standardization across diverse market niches. In this aspect, Tommy Hilfiger has differentiated its products to fit into the cultural differences that cut across its main markets in Europe, America and Asia. Besides, Pricing has to been discriminatory to yield desired goals. Critical assessment of the operation of Tommy Hilfiger portray branding and promotion as standardized across the globed. It is evident that Tommy Hilfiger uses international and local media to promote its brands that captures children and adults in their different gender. From the case study, the company has used global cartoon entity of Disney to promote children ware. This is a global approach since the program provides a common platform for target market in which children and parents are always trapped. Working with Disney artists also explores the strategy of working with other global companies which is viewed as positive Inter-industry Corporation with significant company image boost. Considering the adult wear, Tommy Hilfiger has used global leaders in politics like Clinton, Musicians like Snoop Dog, among other renowned personalities like Beyoncà ©. It is worth to note that the people noted in Hilfiger brands promotion command global acknowledgement in various spheres of lif e (Pride & Ferrell, 2010, pg.328). In that respect, this standardized approach has helped it to cut costs on operation with consequential gain in revenue and public image. In terms of price and product, Tommy Hilfiger took a strategic measure of setting up